Privacy Policy – Signature Pool Care
At Signature Pool Care, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect the information you provide when using our website or booking our services.
1. Information We Collect
We may collect the following personal information from you:
- Name
- Email address
- Phone number
- Physical address (for service calls)
- Details about your pool and service request
- Photos or attachments you provide to help diagnose pool issues
2. How We Use Your Information
Your information is used solely to:
- Respond to your inquiries and service requests
- Provide quotes, schedule pool service, and confirm bookings
- Diagnose pool equipment issues based on photos or descriptions
- Send important updates or service reminders
We do not sell, trade, or share your personal information with third parties for marketing purposes.
3. Storage and Security
All personal data is stored securely on our systems and is protected against unauthorized access, misuse, or disclosure. Only authorized staff at Signature Pool Care have access to your information.
4. Cookies and Analytics
Our website may use cookies or third-party analytics (like Google Analytics) to improve your browsing experience. These cookies do not collect personally identifiable information unless you provide it via forms.
5. Sharing Your Information
We only share your information:
- With trusted service providers assisting in the delivery of our services (e.g., hosting providers)
- When required by law or to protect the rights, property, or safety of Signature Pool Care or others
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction or deletion of your personal data
- Opt out of marketing communications
To exercise these rights, please contact us:
📧 Email: mike@signaturepoolcare.com.au
📞 Phone: 0448 696 769
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.